FAQs

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Templates

Do I need special software to use your templates?

Templates require you to have Photoshop in order to use & customize them. If you don’t have Photoshop you can obtain a free trial copy from Adobe website.

Do I need special knowledge to customize the Flying Muse templates?

Templates require you to have a working knowledge of Photoshop in order to use & customize them.

Can you customize a template for me?

If you like a certain product, but are unable to customize it for yourself customization service is available for an extra fee.

We are always happy to help! Please contact us with details and prior placing an order. We respond in 1 – 2 business days.

What exactly is customizable?

You can customize the Flying Muse templates to:

  • Add your photography
  • Add your logo
  • Customize text
  • Customize fonts
  • Resize all elements (photos, vector-based elements and the template)

As customization possibilities may vary, please check for specifics within each template listing.

Each purchase includes detailed instructions, how to use & customize template with ease.

What kind of fonts do you use and how do I obtain them?

Most of our templates are designed using standard or free fonts. While we do not distribute fonts within our template designs, you can find an information on fonts used within the template zip file in a Read me document.

Please acknowledge, we do not distribute nor are licensed to distribute a license to use any of these fonts. If you’d like to use any of these fonts, we encourage you to check the specific license under which the font is distributed, if that license covers your specific use or there is a need to obtain an additional license.

I noticed text in your templates. Can I use it?

All templates from the Flying Muse shop, come with a pre-written copy for you. You are free to use this copy and adapt it to your liking. However, we encourage you to tailor your own copy and give your brand that extra special touch and voice.

There is some legal text within your templates. Am I safe to use this written copy?

The Flying Muse templates are NOT checked or approved by an authorized lawyer. Please check your copy with a local lawyer prior issuing and using this template for your business. The Flying Muse will not be held responsible for any legal matters which may arise.

Your template format is not suitable for me. Can I order in different size?

If you need a template available in different format, please contact us. We are always happy to help!

Are colors on my screen accurate for printing?

Colors between monitors and printers can vary a bit. Before sending your files to your printing vendor or lab, it is always a good practice to run a test print with your home or office printer.

What should I do prior sending my files to my printing vendor?

Although we take great care during our design process and make sure every single bit is polished, a final check from you is necessary prior publishing or printing your final materials.

Please make sure you check the templates for colors, bleeds, safe zones and fonts before printing or publishing. The Flying Muse will not be held responsible for printing or any errors on your part.

Can I use the imagery/photos shown on your website and products page?

You are not allowed to use the photography shown at the Flying Muse for your own projects or printing purposes. Photography shown in the demo is not distributed with the purchase and copyright remains with its owner.

If an image/photo is distributed within your purchased file, you are allowed to use the distributed image (stock photo).

How many copies am I allowed to store?

You can store only one copy of our templates. You can distribute copies of our templates to multiple computers owned by you.

Sharing, distributing or claiming these files as your own is strictly prohibited.

Can I share a template with someone?

If you’d like to refer a friend to a specific template available at the Flying Muse, please use the sharing buttons below the product. Additionally, you may send a link to the product listing at our website.

Templates are copyrighted by the Flying Muse and all credit for the designs must be attributed appropriately.

Sharing, distributing or claiming these files as your own is strictly prohibited.

Can I create products for my clients?

You are free to create a product for your clients. You can distribute a flattened file to your clients or create an end product. You are not allowed to distribute any of the Flying Muse Layered templates and information stored within your template zip file(s).

Can I resell any of the Flying Muse designs?

Templates are copyrighted by the Flying Muse and all credit for the designs must be attributed appropriately. ( You can subscribe here if you would like to be notified when affiliate program launches)

Sharing, distributing or claiming these files as your own is strictly prohibited.


Shopping Information

Do you Sell and Ship Physical Products?

At this time, the Flying Muse shop designs & templates are available as instant digital files only. Templates from our catalog are available as instant downloads upon successful purchase and payment.

How Long Will It Take To Get My Files?

As soon as your payment is processed and confirmed, files will be available for you to download via your account dashboard. 

Do You Sell Internationally?

the Flying Muse welcomes all international orders. All products (designs & templates) from our catalog are globally available for purchase and download.

How do I buy something?

Please use the Add to cart button to purchase any template from the Flying Muse shop. After you have placed all desired items in your shopping cart you need to checkout and process payment. Only after successful payment files will be available for you to download.


Payment Information

What Payment Methods Are Accepted?

All orders processed via the Flying Muse website are billed with PayPal or 2Checkout merchant system.

With 2Checkout, we are able to provide a secure online payment with Paypal & major credit cards. If you are not familiar with 2Checkout, or wish to find out more about 2Checkout please check their website.

If you would like to pay for product/service listed at the Flying Muse website with different payment means, please get in touch.

Do you charge an additional Download Fee or Handling Fee?

We don't charge any additional fee to purchase and download files from our catalog - all shipping is absolutely free of charge.

Is Buying at the Flying Muse Safe?

the Flying Muse adopts appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

All orders processed via the Flying Muse website are billed with 2Checkout merchant system. 2Checkout provides a secure online payment over a secured channel and is encrypted and protected with latest technologies.


Orders & Returns

How do I place an Order?

Please use the Add to cart button to purchase any template from the Flying Muse shop. After you have placed all desired items in your shopping cart you need to checkout and process payment. Only after successful payment files will be available for you to download.

Can I Cancel Or Change My Order?

Due to nature of our products, since it is not possible to psychically return the product no cancellation or exchanges are possible after an order has been placed. If you are not sure if a particular template or product from our catalog is suitable for you please contact us prior purchasing.

How Can I Return a Product?

Due to nature of our products, since it is not possible to psychically return the product all sales are final. If you are not sure if a particular template or product from our catalog is suitable for you please contact us prior purchasing.

Do I need an account to place an order?

While we would love to support the Guest checkout feature for orders, due to nature of our products you need to create an account to shop at the Flying Muse.

How Do I Download Files?

Upon successful payment, the Flying Muse will send a notification straight to your mailbox with instructions how to download your files. Downloads are available once your payment is confirmed. Please note that confirmation may take a few minutes to reach your inbox.

How can I access my orders?

All orders placed at the Flying Muse shop are available via your account page. Here you will find information on all orders placed. Additionally, you will be able to download files attached to your order by clicking the button VIEW next to your order.

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